I cannot log into Elentra with my CWL login account
New Learner accounts are created prior to each academic year start date. Troubleshooting steps: 1. If you are connecting off-campus, ensure Multi-Factor Authentication (DUO) is set up and authenticates successfully. 2. Log in to your CWL account at www.myaccount.ubc.ca -> If there is any message highlighted in yellow, please follow the instructions. 3. Log in to […]
I need help with Panopto
If you would like to request a Panopto account, create a departmental folder, or adjust access to a folder, please fill out the following form:https://ubc.ca1.qualtrics.com/jfe/form/SV_ac53HZlIZlwfYdo For inquiries about the use of Panopto recordings in an educational context, please email us at edmedia.med@ubc.ca
My Elentra session changed, I no longer have my staff functionalities.
Use the Org Switcher feature to ensure that your Elentra session is in the appropriate “Staff” organization.
How can I get a CWL account?
Contact your designated site coordinator for assistance in obtaining a CWL (Campus Wide Login) account. They will help you with setting up your account.
A resident has recently started a new residency program, and their Elentra Dashboard has not been updated to reflect the new program.
In RMS, verify the “Current Program”, “Start Date” and “Promotion Date” of the resident. Note that the Residency Program and Dashboard on Elentra will be updated on this specific date and not before. Workaround: Manually add the residents to the new program course list on Elentra. If you need help with this, contact the CBME […]
A link to a page or a document in Elentra fails to open.
Follow these instructions to access the desired folder or document within Elentra: A. Prior to opening the link, ensure that you are logged in to Elentra. B. Alternatively, you can navigate within Elentra to locate the specific folder or document you wish to access. C. If the above does not resolve the issue, please contact […]
I recently started a new residency program, and my Elentra Dashboard has not yet been updated with my new program.
Reach out to your Residency Program Administrator.
How can I get my assessor PIN?
See “Setting a PIN for in-the-moment EPA completion” in the link below: https://postgrad.med.ubc.ca/competency-based-medical-education/entrada-user-guide-faculty/
I cannot add an Undergrad medical student to the assessors list, I get the error “The email is already in use by another account”.
To add the Undergrad student to the assessors list, use an alternative email address that is not their @student.ubc.ca email and add them as an External Assessor. Visit this page to learn more about adding External Assessors