Faculty

I’ve been blocked due to potentially automated or malicious behaviour

If you have been blocked by an automated UBC Cybersecurity system, like a firewall, please submit a support request to help@it.ubc.ca. Make sure to reference the following: These types of errors usually come with this notice: The UBC Cybersecurity team will be able to assist and unblock you. Alternatively, you may try clearing your browser […]

I am unable to log in to Entrada, I get the error “opensaml::FatalProfileException at (https://entrada.med.ubc.ca/Shibboleth.sso/SAML2/POST)”

This issue is typically caused by browser cache and cookies. To resolve it, please clear them in your browser settings. You can find instructions on how to clear cache & cookies on Chrome here.

How can I get a CWL account?

Contact your designated site coordinator for assistance in obtaining a CWL (Campus Wide Login) account. They will help you with setting up your account.

How can I get my assessor PIN?

See “Setting a PIN for in-the-moment EPA completion” in the link below: https://postgrad.med.ubc.ca/competency-based-medical-education/entrada-user-guide-faculty/

I need help opening EPA links. I get the error “you do not have permission to view this assessment” when I click on the EPA link to complete the assessment.

Open the link in an incognito mode window. Learn how to open Chrome in incognito mode here. Note that this issue typically occurs when the assessor has two accounts on Entrada; i.e. a faculty account and an external account. Reach out to CBME support at entradacbme.support@ubc.ca for assistance with merging these accounts.

How can I update my email address?

You can find step by step instructions in this link: https://education.med.ubc.ca/technology-resources/entrada-guide/changing-your-entrada-profile-info/

How can I recover my CWL password to log in to Entrada?

Use the password recovery system to recover your CWL password: https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/using-password-recovery-system

I cannot log in to Entrada with my CWL login account

All UBC Faculty of Medicine employees (staff and faculty) are automatically granted Entrada access upon their setup in Workday. New Learner accounts are created prior to each academic year start date. Troubleshooting steps: 1. If you are connecting off-campus, ensure Multi-Factor Authentication (DUO) is set up and authenticates successfully. 2. Log in to your CWL account […]

My Entrada session changed, I no longer have my faculty functionalities.

Use the Org Switcher feature to ensure that your Entrada session is in the appropriate “Faculty” organization.