Faculty

I am unable to log in to Entrada, I get the error “opensaml::FatalProfileException at (https://entrada.med.ubc.ca/Shibboleth.sso/SAML2/POST)”

This issue is typically caused by browser cache and cookies. To resolve it, please clear them in your browser settings. You can find instructions on how to clear cache & cookies on Chrome here.

How can I get a CWL account?

Contact your designated site coordinator for assistance in obtaining a CWL (Campus Wide Login) account. They will help you with setting up your account.

How can I get my assessor PIN?

See “Setting a PIN for in-the-moment EPA completion” in the link below: https://postgrad.med.ubc.ca/competency-based-medical-education/entrada-user-guide-faculty/

I need help opening EPA links. I get the error “you do not have permission to view this assessment” when I click on the EPA link to complete the assessment.

Open the link in an incognito mode window. Learn how to open Chrome in incognito mode here. Note that this issue typically occurs when the assessor has two accounts on Entrada; i.e. a faculty account and an external account. Reach out to CBME support at entradacbme.support@ubc.ca for assistance with merging these accounts.

How can I update my email address?

You can find step by step instructions in this link: https://education.med.ubc.ca/technology-resources/entrada-guide/changing-your-entrada-profile-info/

How can I recover my CWL password to log in to Entrada?

Use the password recovery system to recover your CWL password: https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/using-password-recovery-system

I cannot log in to Entrada with my CWL login account.

Incoming Year 1 Undergrad learners will gain access to Entrada by Friday, August 16th, at noon Troubleshooting steps: 1. If you are connecting off-campus, ensure Multi-Factor Authentication (DUO) is set up and authenticates successfully. 2. Log in to your CWL account at www.myaccount.ubc.ca -> If there is any message highlighted in yellow, please follow the instructions. […]

My Entrada session changed, I no longer have my faculty functionalities.

Use the Org Switcher feature to ensure that your Entrada session is in the appropriate “Faculty” organization.