FAQ

How do I add a video in Entrada?

Instructions coming soon

I cannot add an Undergrad medical student to the assessors list, I get the error “The email is already in use by another account”.

To add the Undergrad student to the assessors list, use an alternative email address that is not their @student.ubc.ca email and add them as an External Assessor. Visit this page to learn more about adding External Assessors

How can I give a person EDITOR access to a community in Entrada?  

You can find instructions here: https://education.med.ubc.ca/edtech-resources/community-administration-on-entrada/

How can I give a person VIEW access to a community in Entrada?  

You can find instructions here: https://education.med.ubc.ca/edtech-resources/community-administration-on-entrada/

How can I update my profile picture? 

Reach out to your program administrator to initiate the process of updating your profile picture. Once they approve it, they will open a request with Entrada Support. 

I need help opening EPA links. I get the error “you do not have permission to view this assessment” when I click on the EPA link to complete the assessment.  

Open the link in an incognito mode window. Learn how to open Chrome in incognito mode here. Note that this issue typically occurs when the assessor has two accounts on Entrada; i.e. a faculty account and an external account. Reach out to CBME support at entradacbme.support@ubc.ca for assistance with merging these accounts.

How can I update my display name?  

Please refer to this link for step by step instructions: https://education.med.ubc.ca/edtech-resources/changing-entrada-profile-info/

How can I update my email address? 

You can find step by step instructions in this link: https://education.med.ubc.ca/edtech-resources/changing-entrada-profile-info/

How can I recover my CWL password to log in to Entrada?  

Use the password recovery system to recover your CWL password: https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/using-password-recovery-system

I cannot log in to Entrada with my CWL login account.

Incoming Year 1 Undergrad learners will gain access to Entrada by Friday, August 16th, at noon Troubleshooting steps:  1. If you are connecting off-campus, ensure Multi-Factor Authentication (DUO) is set up and authenticates successfully. 2. Log in to your CWL account at www.myaccount.ubc.ca -> If there is any message highlighted in yellow, please follow the instructions. […]