PGME

I’ve been blocked due to potentially automated or malicious behaviour

If you have been blocked by an automated UBC Cybersecurity system, like a firewall, please submit a support request to help@it.ubc.ca. Make sure to reference the following: These types of errors usually come with this notice: The UBC Cybersecurity team will be able to assist and unblock you. Alternatively, you may try clearing your browser […]

I am unable to log in to Entrada, I get the error “opensaml::FatalProfileException at (https://entrada.med.ubc.ca/Shibboleth.sso/SAML2/POST)”

This issue is typically caused by browser cache and cookies. To resolve it, please clear them in your browser settings. You can find instructions on how to clear cache & cookies on Chrome here.

A link to a page or a document in Entrada fails to open.

Follow these instructions to access the desired folder or document within Entrada: A. Prior to opening the link, ensure that you are logged in to Entrada. B. Alternatively, you can navigate within Entrada to locate the specific folder or document you wish to access. C. If the above does not resolve the issue, please contact […]

I recently started a new residency program, and my Entrada Dashboard has not yet been updated with my new program.

Reach out to your Residency Program Administrator.

I cannot add an Undergrad medical student to the assessors list, I get the error “The email is already in use by another account”.

To add the Undergrad student to the assessors list, use an alternative email address that is not their @student.ubc.ca email and add them as an External Assessor. Visit this page to learn more about adding External Assessors

How can I update my profile picture?

Reach out to your program administrator to initiate the process of updating your profile picture. Once they approve it, they will open a request with Entrada Support.

How can I update my display name?

Please refer to this link for step by step instructions: https://education.med.ubc.ca/technology-resources/entrada-guide/changing-your-entrada-profile-info/

How can I update my email address?

You can find step by step instructions in this link: https://education.med.ubc.ca/technology-resources/entrada-guide/changing-your-entrada-profile-info/

How can I recover my CWL password to log in to Entrada?

Use the password recovery system to recover your CWL password: https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/using-password-recovery-system

I cannot log in to Entrada with my CWL login account

All UBC Faculty of Medicine employees (staff and faculty) are automatically granted Entrada access upon their setup in Workday. New Learner accounts are created prior to each academic year start date. Troubleshooting steps: 1. If you are connecting off-campus, ensure Multi-Factor Authentication (DUO) is set up and authenticates successfully. 2. Log in to your CWL account […]