Log in to Entrada
To access the Entrada application, click the link below and get redirected to a new tab.
I am unable to log in to Entrada, I get the error “opensaml::FatalProfileException at (https://entrada.med.ubc.ca/Shibboleth.sso/SAML2/POST)”
This issue is typically caused by browser cache and cookies. To resolve it, please clear them in your browser settings. You can find instructions on how to clear cache & cookies on Chrome here.
When I try to open Block links in the MEDD 431 community, I get the error “This folder was deleted… You don’t have access…”.
Access the block material through the folders in the child pages menu.
A link to a page or a document in Entrada fails to open.
Follow these instructions to access the desired folder or document within Entrada: A. Prior to opening the link, ensure that you are logged in to Entrada. B. Alternatively, you can navigate within Entrada to locate the specific folder or document you wish to access. C. If the above does not resolve the issue, please contact […]
How can I update my display name?
Please refer to this link for step by step instructions: https://education.med.ubc.ca/technology-resources/entrada-guide/changing-your-entrada-profile-info/
How can I update my email address?
You can find step by step instructions in this link: https://education.med.ubc.ca/technology-resources/entrada-guide/changing-your-entrada-profile-info/
How can I recover my CWL password to log in to Entrada?
Use the password recovery system to recover your CWL password: https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/using-password-recovery-system
I cannot log in to Entrada with my CWL login account.
Incoming Year 1 Undergrad learners will gain access to Entrada by Friday, August 16th, at noon Troubleshooting steps: 1. If you are connecting off-campus, ensure Multi-Factor Authentication (DUO) is set up and authenticates successfully. 2. Log in to your CWL account at www.myaccount.ubc.ca -> If there is any message highlighted in yellow, please follow the instructions. […]
I cannot see folders in my courses
This issue is typically caused by plug-ins like AdBlock. To resolve it, please ensure that you do not have any such plug-ins enabled. You can find instructions on how to temporarily disable the AdBlock plug-in here.
I cannot access Panopto, my credentials are not accepted
If you cannot access your Panopto account or require technical assistance, please contact the MedIT Service Desk at medit.servicedesk@ubc.ca.