All UBC Faculty of Medicine employees (staff and faculty) are automatically granted Entrada access upon their setup in Workday. New Learner accounts are created prior to each academic year start date.
Troubleshooting steps:
1. If you are connecting off-campus, ensure Multi-Factor Authentication (DUO) is set up and authenticates successfully.
2. Log in to your CWL account at www.myaccount.ubc.ca -> If there is any message highlighted in yellow, please follow the instructions.
3. Log in to Entrada using the same CWL credentials and this link: https://entrada.med.ubc.ca
4. If it fails, clear cache & cookies on Chrome and try to log in again.
5. If it fails, open Chrome in incognito mode and try again.
If you still experience any issues, please submit a support ticket. Ensure to include your CWL username, a full screenshot of the error message and the URL.