Incoming Year 1 Undergrad learners will gain access to Entrada by Friday, August 16th, at noon
Troubleshooting steps:
1. If you are connecting off-campus, ensure Multi-Factor Authentication (DUO) is set up and authenticates successfully.
2. Log in to your CWL account at www.myaccount.ubc.ca -> If there is any message highlighted in yellow, please follow the instructions.
3. Log in to Entrada using the same CWL credentials and this link: https://entrada.med.ubc.ca
4. If it fails, clear cache & cookies on Chrome and try to log in again.
5. If it fails, open Chrome in incognito mode and try again.
If you still experience any issues, please submit a support ticket. Ensure to include your CWL username, a full screenshot of the error message and the URL.