
Virtual Care
Today, more and more patients are receiving care via videoconference and phone. We have engaged directly with patients, learners, and caregivers to develop virtual training to better prepare our learners for the unique challenges and opportunities of providing care in the “virtual care” environment.
While virtual care has existed for many years, it has never been as widely used as it is today. Since 2020, the scope and demand for virtual care greatly expanded. New technology has made videoconferencing as efficient and effective as in-person encounters for certain situations. However, we are all still learning how to make virtual care more accessible and effective for patients.
Project Goals

Patient Co-Creation
The patient is at the center of care and their voices are a key part of how we developed the virtual healthcare curriculum. We partnered with patients, caregivers, and community advocates through all project stages prioritizing their unique perspectives, needs, and lived experiences.

Student Education
Students will be the care providers of the future. We aim to integrate virtual care into the curriculum to prepare our students to be ready for the world of virtual care. Students are key project partners, helping to steer and co-create their learning.

Community Outreach
The needs of various populations across the province are varied and diverse. We are engaging with people from all walks of life, with emphasis on the inclusion of underserved and remote communities, and those who have had barriers to accessing traditional care.

Project Deliverables
Working with our partners, we are developing educational podcasts, interactive presentations, case-based learning scenarios, and student assessment scenarios that will be implemented into the Medicine, Physical Therapy, and Occupational Therapy curriculum, with the possibility of more widespread implementation in the future.

THE LISTEN is a podcast series that explores the impact and perspectives of patients and caregivers navigating virtual care.
Project Process

Our Team
Our team is made up of health care workers, patients and learners from medicine, pharmacy, physical and occupational therapy, along with media producers from the Faculty of Medicine. We are working together to find ways to adapt to team-based care in the virtual space.

Carolyn Canfield
Citizen-patient and Adjunct Professor. Team member with the Innovation Support Unit, Department of Family Practice. Community member on the Sub-committee on Admissions, Faculty of Medicine. I advocate for welcoming patients and communities as partners in every facet of healthcare, including the learning environment for all health disciplines.

Stephen Gillis
Creative Distribution Producer, Digital Solutions – Education
Stephen leads the production of The Listen podcast, which focuses on sharing impactful patient experiences from various virtual clinical care contexts. As an experienced professional storyteller and patient advocate, BC Transplant patient partner, Stephen provides interviewees with an empathetic and safe environment to share and produce highly engaging educational content.

Dr. Kendall Ho
Dr. Kendall Ho is an emergency medicine specialist, a Professor in the University of British Columbia Faculty of Medicine and lead the Digital Emergency Medicine Unit, and Medical Director of BC Ministry of Health 811 Virtual Physician Program. He founded and chairs the Canadian Association of Emergency Physicians’ Digital Emergency Medicine Committee. Dr. Ho is actively involved in digital health research: 1) virtual care to increase access and equity of high quality care 2) sensors and wearables , and data analytics such as ML and AI for disease and health system management; and 3) raising digital health literacy of patients and health professionals; and 4) establishing learning health systems for policy translation and continuous quality improvement. He partners with global, national and provincial organizations to advance digital health research and clinical integration. His has received multiple awards for his research, education, and public engagement awards, and was awarded the BC Medal of Good Citizenship in 2022 for his contributions during COVID.

Andy Huang
My name is Andy Huang, a 2nd-year medical student at UBC! I was born and raised in Surrey but went to McGill for my undergrad in Neuroscience. I love working out, listening to podcasts, and travelling. I can’t wait to see what virtual care is like in the future!

Dr. Maria Hubinette
Dr. Maria Hubinette (she/her) is a community-based family physician. Engaging a variety of qualitative methodologies, her research explores how we conceptualize and operationalize social accountability, advocacy, equity and inclusion as health professionals and has the underlying goal of system change. She is a Clinical Professor in the Department of Family Practice at UBC and a Scholar at the UBC Centre for Health Education Scholarship.

Kevin Kwok
Kevin Kwok is a Clinical Pharmacy Specialist working at Vancouver General Hospital in nephrology.

Michael Lee
Michael Lee is a Professor of Teaching in the Department of Occupational Science and Occupational Therapy and the Associate Head of Educational Affairs of the Department. Interested in supporting academic success and the development of competencies of future healthcare providers, Michael is committed to using evidence-based teaching approaches.

Dr. Christie Newton
Dr. Newton is an Associate Professor and Associate Head in the UBC Department of Family Practice. She practices and teaches at the UBC Health Clinic. Through her work, Dr. Newton is dedicated to building capacity for collaborative health education to support community based, patient partnered, team-based primary care.

Betsabeh Parsa
Betsabeh is a research coordinator at UBC Faculty of Medicine and holds a Master of Education. Her research focuses on health and medical education, emphasizing humanizing care, prioritizing community and patient experiences, and enhancing professionalism through innovative educational methods such as storytelling integration.

Dr. John Pawlovich, MD, FCFP
John is a Clinical Professor and the Chair in Rural Health at the University of British Columbia (UBC) and acts as the Director of the Rural Education Action Plan, Medical Director for Carrier Sekani Family Services, and the Virtual Health Lead for the Rural Coordination Centre of BC. John draws on his rural healthcare experience in these roles to innovate services and supports in remote, rural and Indigenous communities to better address inequities in the healthcare system.

Dr. Morgan Price MD, PhD, CCFP, FCFP
Morgan Price is an Associate Professor (UBC Island Medical Program), family physician and podcast producer practicing in the inner city with under-served populations in Victoria. Dr. Price is an Affiliate Professor at the University of Victoria’s Division of Medical Science and Adjunct Professor in Computer Science and Health Information Science.
In 2018, he established the Department of Family Practice’s Primary Care Innovation Support Unit (ISU), a team that is actively supporting various system changes in BC primary care. His research areas include: action research, design science, user experience, systems and software engineering, and adoption of clinical information systems.

Zachary Rothman
Senior Producer and Creative Lead, Digital Solutions – Education
Zachary serves as senior producer and creative lead for the digital media team at UBC Faculty of Medicine and is executive producer for The Listen. Since 2000, Zac has written, produced, directed and led film, audio, interactive and immersive projects in education, fiction and documentary. He has won awards for his work from the National Film Board of Canada, Motion Picture Arts & Sciences Foundation of British Columbia, Muse and MEDEA.

Angela Towle
Angela Towle is an Associate Professor in the Department of Medicine and a Scholar in the Centre for Health Education Scholarship. She is also Co-Director of Patient & Community Partnership for Education in UBC Health, a unit with a research and development focus on patient involvement in health professional education.

Dr. Kiran Veerapen, MD, PhD
Assistant Dean of Faculty Development, Clinical Associate Professor, Department of Medicine
As Assistant Dean, Faculty Development, Kiran is committed to providing our faculty with tools to teach and treat all our learners equitably and with compassion and humility.

Dr. Adrian Yee
Dr. Adrian Yee is the current Director of Curriculum, within the Undergraduate Medical Education (UGME) Program, UBC Faculty of Medicine (FoM), since 2018. Dr. Yee completed his MD at the University of Toronto and his Internal Medicine/Clinical Hematology training at the University of Alberta. He is a practicing hematologist in Victoria. He completed the Masters of Educational Technology at UBC in 2021. He is the recipient of a Professional Development Grant from the Royal College of Physicians and Surgeons and the Principal Investigator of educational grants. to co-create curricula with patients and caregivers.

Monica Yu
Monica is currently a fourth year medical student. She completed her Undergraduate degree in Pharmacology at UBC in 2017, and then completed her Master of Science in Pharmaceutical Sciences at UBC in 2019. She is looking forward to seeing how Virtual Care will evolve and continue to be integrated into medical care in the future.