Find your Zoom session
Your Department Administrator will provide you with the: Meeting ID (11 digits) and Meeting Passcode (6 digits).
Click here to join the session: https://ubc.zoom.us/
Learn More About Zoom
Do you have some quick questions about Zoom?
For more help with this application, or any other education technology supported by FOM, email: edmedia.med@ubc.ca for an appointment to meet our Learning-Tech-Rovers on Zoom. They can answer quick questions and guide you through the application. They are usually able to meet with you on the same day.
You can make an appointment to consult with us generally or to dry-run some Zoom tools such as breakout rooms or Sli.do. To make an appointment, please go to this link or email us.
Zoom Troubleshooting Tips
Do you have the latest version of Zoom?
Update your version of Zoom by visiting the Software Center application on your UBC-provided computer or open Zoom’s desktop client, click on your profile picture, and select “Check for Updates”. Thorough instructions and a video on this process can be found here: https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version
Camera not working?
Click here for steps to fix camera issues. Make sure all other applications that use the webcam are closed.
Audio not working? Join a test call to check your audio
On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings. Go here for instructions on how to configure your audio/video settings. You will need a
- Microphone, such as the built in microphone, a USB microphone or an inline microphone on headphones
- Speaker or headphones
Quick Fixes for Audio Issues
- make sure your speaker is turned on.
- plug in earphones.
- increase the volume/make sure it is not on mute.
- turn off video to reduce audio cutting in and out.
- reduce echoes by encouraging participants to mute their microphones if they are not speaking.
Quick Fixes for Video Issues
- On Zoom, click the settings cog and go to the Video tab. Use the Camera dropdown to select the webcam that you want to use. If the webcam preview remains empty, it indicates a problem outside of Zoom. Press Windows key + I to open Settings and go to Privacy > Camera. Slide Allow apps to access your camera to On. Then, scroll down and slide Allow desktop apps to access your camera to On.
- Check your Internet connection and see if it is being used for streaming or downloads.
- Click the settings cog in Zoom and go to the Video section. Ensure both Enable HD and Touch up my appearance are unchecked.
- If video is still lagging, disable your webcam to reduce the strain on your internet connection.
- If the problem persists across multiple calls, consider restarting your router or contacting your ISP to discuss your network speeds.
General Tips
- Use the desktop application for greater reliability.
- Add no-reply@zoom.us to your email whitelist to receive notification emails.
- Do not share your Zoom meeting details with anyone you don’t want to join.
- Once everyone is in the meeting, the host can click Participants > Three Horizontal Dots icon > Lock Meeting to stop anyone else joining.
- Press Alt + A to mute and unmute quickly.
