Device
Connect with a laptop or desktop computer
Cell phone, tablet or iPad are not recommended
Audio
Use a headset with an incorporated microphone to optimize your audio quality (Tip: Connect the headset to your computer before you connect to your meeting)
Internet
Whenever possible connect to your event using ethernet cable not WIFI
Performance
To prevent Zoom freezing etc., ensure that other applications are not running in the background on your computer or that others in your home are not making heavy use of your internet service (e.g. computer gaming)
Zoom Update
Make sure that your Zoom account is automatically updating(Find out how to enable this here)
Connection
Test your connection before the event(Join a test meeting here)
Note: There can be difficulties connecting from some health authority internet services due to firewalls etc., be sure to test your connection from the location you intend to join or run a session
Additional Information
For more help with this application, or any other education technology supported by FOM, email: edmedia.med@ubc.ca for an appointment to meet our Learning-Tech-Rovers on Zoom. They can answer quick questions and guide you through the application. They are usually able to meet with you on the same day.
Immediate Help
If you experience technical difficulties during your event, call the service desk for immediate assistance: 1-877-266-0666 and select option 2